Privacy & Confidentiality

A Happy Space agrees to maintain a personal and confidential service. A Happy Space is registered with the Information Commissioner's Office, any personal data which is provided to A Happy Space will be processed and held in accordance with all current data protection legislation. Client details will not be disclosed to any third party without your written consent. It is common practice to take before and after photographs but only with the full permission of the client.

Photography

Please specify if you would prefer A Happy Space not to take photographs. From time to time A Happy Space may display ‘before and after’ images on social media accounts. No personal information will be displayed.

Advice given in good faith

All advice is given in good faith and A Happy Space is not responsible for the client’s actions, nor the consequences of the client’s decisions. All sessions are non- judgemental and carried out with the utmost care and attention.

Session time

The session time may vary due to a variety of reasons, including the client’s ability to make decisions especially if there is a substantial amount to declutter. A Happy Space will inform the client within reasonable time if the session needs to be extended. I will estimate the number of sessions/hours that I feel are required. The client agrees that this is just an estimate and that the length of time may vary.

Client Presence

The client is required to be present during decluttering sessions and to assist with the project throughout each session. A Happy Space is not responsible for other persons or pets inside in the premises.

Duty of care

The client must inform A Happy Space of any health and safety concerns. The client has a duty of care to ensure that the premises are safe to complete any agreed work.

Value of Property

A Happy Space is not a valuer, the client is responsible for keeping or removing any items from the property. Clients are advised to seek their own valuations of any items.

Items for Charity

A Happy Space can arrange for items to be donated to charity with the client’s express permission but will not be held liable for these items. Donated items mustfit safely in A Happy Space’s car.

Cleaning

A Happy Space does not provide a cleaning or removal service. Any large or heavy items that need removing may require a third party to help. It is recognised that light cleaning may be required as part of organising and de-cluttering which A Happy Space can assist with during the session.

Disclaimer

A Happy Space will always handle items with care and cannot take responsibility for the damage or loss of any items. A Happy Space will not be held liable for losses or damage howsoever caused in their engagement. A Happy Space holds public liability insurance with an indemnity of £1 million and professional indemnity insurance.

Working Hours & Breaks

The session length will be discussed and agreed when booking. Decluttering can be both physically and emotionally demanding therefore during a session A Happy Space and the client will need to break occasionally for a few minutes. A short lunch break is usual practice and will not be charged to the client.

Deposit and Payment

A deposit of £40 is required upon booking a session. Full payment is required at the end of the session unless otherwise agreed in advance. The client will receive an invoice which can be paid by cash or bank transfer to A Happy Space (Account Number: 2193-5998 – Sort Code: 23-69-72). A Happy Space does not accept cheques. Payment must be received within 7 days.

Cancellations

Both A Happy Space and the client have the right to cancel the contract due to unavoidable circumstances. If a session is cancelled by the client less than 24 hours before the agreed date and time, A Happy Space will has the right to retain the deposit unless rebooked for another session, in which case the deposit will carry over.


Application and entire agreement

 1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Laura Jones trading as A Happy Space (we or us) to the person buying the services (you).

 2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

 3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation

 4. A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales.

 5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

 6. Words imparting the singular number shall include the plural and vice-versa.

Services

 7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

 8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

 9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

 10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

 11. If you do not comply with clause 10, we can terminate the Services.

 12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

Fees and Deposit

 13. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

 14. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.

 15. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

 16. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

 17. You must pay a deposit ("Deposit") as detailed in the quotation at the time of accepting the quotation.

 18. If you do not pay the Deposit to us according to the clause above, we can either withhold provision of the Services until the Deposit is received or can terminate under the clause below (Termination).

 19. The Deposit is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made).

Cancellation and amendment

 20. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 30 days from the date of the quotation, (unless the quotation has been withdrawn).

 21. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

 22. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

 23. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party's control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

Payment

 24. We will invoice you for payment of the Fees either:

 a. when we have completed the Services; or

 b. on the invoice dates set out in the quotation.

 25. You must pay the Fees due within 1 day of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

 26. Time for payment shall be of the essence of the Contract.

 27. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 0% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

 28. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

 29. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

 30. Receipts for payment will be issued by us only at your request.

 31. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

 32. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

 33. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

Termination

 34. We can terminate the provision of the Services immediately if you:

 a. commit a material breach of your obligations under these Terms and Conditions; or

 b. fail to make pay any amount due under the Contract on the due date for payment; or

 c. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

 d. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

 e. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

 35. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

 36. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

 37. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

 38. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

 a. any indirect, special or consequential loss, damage, costs, or expenses or;

 b. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

 c. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

 d. any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

 e. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

 39. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

 40. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Data Protection

 41. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer.

 42. The parties agree that where such processing of personal data takes place, the Customer shall be the 'data controller' and the Service Provider shall be the 'data processor' as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

 43. For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning as in the GDPR.

 44. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes.

 45. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict 'need-to-know' basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

 46. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.

 47. Further information about the Service Provider's approach to data protection are specified in its Data Protection Policy, which can be found on the website . For any enquiries or complaints regarding data privacy, you can contact Owner at the following e-mail address: laura@ahappyspace.co.uk.

Circumstances beyond a party's control

 48. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

Communications

 49. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

 50. Notices shall be deemed to have been duly given:

 a. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

 b. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

 c. on the fifth business day following mailing, if mailed by national ordinary mail; or

 d. on the tenth business day following mailing, if mailed by airmail.

 51. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

 52. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

Severance

 53. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

 54. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.